FAQ / Scope before production
Questions that improve the first brief.
The useful answer is often a boundary: what the model communicates, what controls its geometry and what still requires validation.
Are the models shown delivered customer projects?
No. Every pre-launch image and case study is labelled concept imagery. It demonstrates a visual and fabrication direction without inventing a customer, sale, certification or operating result.
Why is every offer quote-only?
Source quality, scale, physical size, interaction, transport and deadline materially change feasibility and cost. A written quotation follows review of the complete model brief.
What source files should we send?
Controlled CAD or BIM, issued drawings, elevations, sections, colour references, label copy and photographs are useful. List each source with a revision or date and identify which file governs conflicts.
Are two revision rounds included?
Yes, two consolidated proof-revision rounds are included before written proof approval unless a final quote says otherwise. Source changes after approval are reviewed as a scope change.
Can the model include lighting or movement?
Yes, where quoted. Lighting remains low-voltage and independent of real control systems. Movement is slow, bounded and presenter-operated; the model cannot validate operational loads, speed or safety.
How long does production take?
Indicative lead times range from two to six weeks after complete inputs and written proof approval. Large masterplans, complex source reconstruction, sample rounds or event logistics can extend the programme.
Do prices include GST and delivery?
No. All published prices are indicative starting points and exclude GST, shipping and unusually complex design work. Destination access, crates and installation are quoted when required.
Can a model travel to exhibitions?
A touring format can be scoped with reinforced bases, modular assemblies and protective cases. Event handling, repeated setup and transport frequency must be declared before quotation.